Thank you for choosing frepbury for your shopping needs. We are committed to delivering your orders in a timely and efficient manner. Here is our Shipping Policy to ensure you are well-informed about how we handle the logistics of getting your items to you.
1. Order Processing Time
- Orders are usually processed within 1-3 business days.
- Processing times may vary during sales or high-volume periods.
2. Shipping Timeframes
- Standard shipping takes approximately 7-15 business days.
- Shipping timeframes are estimates and may be subject to change without notice.
3. Accurate Shipping Addresses
- It is crucial to provide a complete and correct shipping address, including postal code, at checkout.
- Inaccurate or incomplete addresses may result in shipping delays or additional fees.
4. Shipping Costs
- Shipping costs will be displayed at checkout and are calculated based on the weight and dimensions of your package.
- We offer various shipping options, and the cost will be reflected during the checkout process.
5. Free Shipping
- We may offer free shipping on orders above a certain value or for limited-time promotions.
- Free shipping is only applicable to the contiguous United States; additional charges may apply for remote or international locations.
6. Shipping Options at Checkout
- During checkout, you can choose from several shipping options to best suit your needs.
- Options may include Standard, Expedited, or Express shipping, depending on your location.
7. International Shipping
- We proudly offer international shipping to select countries.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
8. Shipping Delays Due to Pandemic
- The ongoing global pandemic may cause unforeseen delays in shipping and delivery.
- We are closely monitoring the situation and working with our carriers to minimize any impact on our services.
9. Weather-Related Delays
- Severe weather conditions can affect our carriers' ability to transport and deliver packages in a timely manner.
- We will make every effort to inform you of any significant delays caused by weather events.
10. Customs Clearance
- International orders may be subject to customs clearance, which can cause delays beyond our control.
- We recommend checking with your local customs office for more information on potential delays.
11. Remote Area Deliveries
- Shipping to remote areas may take longer and could incur additional shipping fees.
- We will notify you in advance if any additional charges apply based on the shipping address.
12. Local Public Holidays
- Shipping carriers do not operate on local public holidays, which may affect delivery times.
- We will take these holidays into account when providing estimated delivery dates.
13. Package Tracking
- We will provide a tracking number once your order has been shipped.
- You can use this number to monitor the progress of your shipment and estimate delivery time.
14. Delivery Confirmation
- A signature may be required for high-value items or at the discretion of the carrier.
- We are not responsible for packages that are lost or stolen after they have been confirmed as delivered.
15. Returns and Exchanges
- If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.
- We aim to process all returns and exchanges as quickly as possible.
16. Contact Us
- If you have any questions or concerns about your shipment, please contact our customer service team at [email protected].
- Our team is here to help and will do our best to address any shipping-related issues you may encounter.
We strive to provide our customers with reliable and efficient shipping options. Your satisfaction is our top priority, and we are committed to delivering your orders in a timely manner. Thank you for choosing frepbury for all your shopping needs.